Terms, delivery & returns

**The Well Kart – Terms of Sale, Shipping and Returns** **Orders and pricing:** Product descriptions, prices and availability are displayed on the website and may change. An order is subject to confirmation and applicable legal requirements. Customers should review their order details before placing an order. **Product information:** Customers should read product labels, ingredients, warnings, storage instructions and expiry information where applicable. Product availability and packaging may vary. **Medicines and healthcare products:** Prescription medicines will be sold or dispensed only where legally permitted and after required prescription and pharmacist checks. The Well Kart does not replace advice from a qualified healthcare professional. Customers should not start, stop or change medication solely on the basis of website information. **Shipping and delivery:** Orders will be dispatched to the address provided by the customer. Delivery timelines are estimates and may vary due to location, courier operations, product availability or other circumstances. Applicable shipping charges will be displayed before checkout. **Cancellations:** Cancellation requests may be accepted before dispatch, subject to order status and applicable law. Contact customer support promptly if you need to cancel an order. **Returns, refunds and damaged items:** Return and refund eligibility depends on product type, condition, applicable law and hygiene or safety requirements. Medicines and certain healthcare products may be non-returnable except where required by law or where a product is defective, damaged, incorrect or otherwise eligible for a remedy. Customers should report delivery damage or incorrect products promptly and retain the packaging and invoice. Eligible refunds will be processed using the applicable refund method after review. **Payments:** Payments must be completed using the payment options provided at checkout. Orders may be held for verification where necessary. **Customer support:** Customers may contact The Well Kart using the contact information published on the website for order, delivery, cancellation, return or refund enquiries. These terms must be customised to the store’s actual operations, shipping arrangements, refund timelines and applicable Indian laws before launch.